Introducing Kai — Tettra’s Knowledge Artificial Intelligence

TL;DR: Tettra has launched Kai, a friendly AI assistant that helps you better manage and access essential knowledge. Answer questions in Tettra and Slack, auto-read and tag your knowledge docs to improve search results, and generate reusable answers from your existing knowledge content.

Existing customers can enable it now, new customers can get a demo.

There are a thousand different ways that AI technology is being used in the knowledge management space. But Tettra is one of the few systems employing it to solve the core knowledge-management issues at scaling companies.

If you’ve spent time learning about knowledge management systems, you’ve likely seen how many other knowledge management companies have decided to use artificial intelligence to solve ancillary concerns.

Whether it’s text generation, improved spell checking, or occasionally suggesting ideas for a help article, other KMS companies have used artificial intelligence in a way very similar to how it is employed in other areas of tech.

While helpful, we felt like these uses missed the reason scaling companies turn to knowledge management software in the first place — to improve the flow of information and save knowledge managers from wasted time and unnecessary frustrations.

Tettra’s ground-breaking knowledge artificial intelligence bot Kai helps knowledge managers with three crucial tasks:

1. Answer repetitive questions in Tettra, Slack, and Microsoft Teams,
2. Read and tag existing knowledge content with relevant topics, improving search results by making knowledge documents easy to find using plain language, and
3. Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra.

When designing Kai, we chose to focus on solving these problems as they are the ones that are most likely to plague knowledge managers, the team members who control and disseminate a company’s knowledge.

Whether it’s their official role position or just a task they have taken up, knowledge managers are constantly feeling the negative consequences of inefficient knowledge systems.

They’re repeatedly asked the same questions, forced to provide already-documented information that can’t be found in search, and always trying to stay one step ahead of their colleagues by creating the answers they know they’ll be asked sometime soon.

Not only does this take a toll on knowledge managers and team leads by diverting them from their other responsibilities, but it slows down the other team members who are constantly having to shoulder-tap their colleagues to get information.

But by implementing Kai into your team’s workflow, crucial company information is placed at your team’s fingertips making it easy for team members to find. With information easily discoverable, knowledge managers can focus on their tasks, uninterrupted by unnecessary questions.

Here’s how Kai works:

1. Ask — When a team member has a question, they search in Tettra. Kai scours existing company documents to find the answer they need, deflecting the question away from the subject matter expert. With the information easily discovered, the team member can complete their task and continue working undisturbed.
2. Assign — If Kai can’t find the answer, or the answer doesn’t exist, it will assist the searcher in creating their question in Tettra’s intuitive Q&A system where it will be assigned to the proper subject matter expert to answer. And with notifications and reminders, Tettra ensures that questions are never left unanswered, helping everyone provide and use the needed information in a timely manner.
3. Verify — After a question is assigned to them, the subject matter expert can answer that question once and only once. Now, when another team member asks the question again, Kai’s AI-powered search will provide the verified answer. Not only does this ensure your team is using accurate information, but it saves the subject matter expert from having to answer the same question over and over, avoiding wasted time and money, as well as preventing employee burnout.
4. Use — With a knowledge base full of verified, discoverable information, your team can use Tettra’s AI-powered knowledge management system to easily find answers, meaning knowledge managers will only have to answer a question once, and only once.

As it is purposely designed to solve the problems that are currently holding your company back, Kai is the optimal solution to improve the way your team handles knowledge.

By making it easy for team members to find and request information, Kai eliminates the constant barrage of repetitive questions leveled at knowledge managers, streamlining your operations and improving your team’s performance.

Want to see how Tettra & Kai can simplify your knowledge? Start your free 30-day trial.

Originally published at https://tettra.com.