How we empowered our team
In 2017, the company Matters conducted a social experiment to give power, trust and a budget to everyone.
We gave a $100 per month per person to perform whatever needs to be done at their own discretion. Everyone from the front desk to the top executives participated.
As strength comes in number, people submitted their ideas on a collaborative platform we built called Teamstarter. It is comparable to Kickstarter and it helps communicate ideas and collect funds from their coworkers.
Managers were the biggest barriers to this empowerment program: we were imagining the worst that could happen.
Losing focus when empowering?
I remember a wrong decision I made because of my entire dedication to the mission.
One day, an employee suggested to experiment with an emerging technology, but I didn't see why it could make a difference. I said no. The employee eventually left, became a leader in that soon-to-become the hottest trend.
What did this experience teach me?
Success doesn't come in chasing only one target. Contradicting tentatives do not need to be tried in different iterations. When I worked at Apple, I discovered the power of saying no, but also the power of letting people innovate and do what needs to be done.
Overall, even if an idea does not seem relevant, the energy that drives the idea is what matters.
Letting others experiment helps taking a few steps back and making sure we are hitting the right target.
No result when practicing bottom-up?
Our innovation tentatives are often moonshots; companies with x30 ROI like Apple or Google practice them regularly. Disruptive innovations are somewhat terrifying for a manager like me: we tend to avoid high-risk high-reward strategies.
What if the success of innovation programs are not the results, but the knowledge gained?
It is not knowledge, but the act of learning, not possession but the act of getting there, which grants the greatest enjoyment.
Carl Friedich Gauss
Empowerment may lead to no-tangible results, but that's okay. For us, the idea is to take that journey and discover what's at the end of that road.
On our end, the results were tremendous
What empowerment brought us
In 2017, A total of 33 projects got funded and done by everyone. Some of them improve our image, others just make life better at work, all would not have been done without finding this extra energy from empowerment.
Empowerment is mandatory for the best performance
At Matters, when we welcome everyone's input and ideas, what sticks is what is aligned with the mission, which delivers the best result. The market decides in the end the best proposition, and not what we, the managers, picked.
Should I really trust my colleagues? The answer is a resounding yes.
Matters is a startup studio based in San Francisco and Paris. If you wish to empower your team the same way, please check out https://teamstarter.co.
