Bz Skits
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Bz Skits

#NoProjects: The Value of Scenarios

Lean continuous improvement & prioritisation in the enterprise, in a non-comprehensive way

Whilst conventional and even lean wisdom is we should always drop everything to unblock a business, the question of whether it is blocked or just “mildly inconvenienced” is rarely approached and pure delivery contexts rarely account for assessing whether the business value was actually delivered against the business case that started it all.

I see #NoProjects on the Horizon…& All Around

“A Project is a temporary organization that is created for the purpose of delivering one or more business products according to an agreed Business Case.” — PRINCE2

“No it fucking isn’t!” - Ethar Alali

  • Industries don’t stand still. Competitors are innovating and your business has to innovate.
  • Some businesses, especially leisure and tourism, are highly seasonal. p2 missing a deadline, may miss its window for an entire year!
  • Crucially, not everything in p1 is actually that valuable. Whilst conventional and even lean wisdom tells us we should always drop everything to unblock a business, the question of whether it is truly blocked or just “mildly inconvenienced” is still open and rarely approached in prioritisation. Furthermore, pure delivery contexts rarely account for assessing whether the business value was actually delivered against the business case that started it all.

Recapping Features & Stories

  1. Primary scenario — aka ‘Happy Path’. The scenario every single engagement goes through for that feature.
  2. Secondary scenario — aka ‘Unhappy Path’. Some journeys will go through this, some will not.

Primary-1, Secondary-infinity

Hypothesis Driven Development & Lean-Startup

Segmentation: An Introduction

Features, each of which encapsulates primary and several secondary scernarios

Half Finished?

  1. There are a lot less of these in throughput than primary scenarios meaning your call centre is sized appropriately to demand (note, there are more secondary scenarios in breadth).
  2. You are focusing on the most valuable items first, the primaries. They are the ~80% plus, of value in each feature, and thus spring-boarding at the beginning of your endeavour.
  3. You are not being distracted by much less valuable secondary scenarios, which cost a lot of money to do, but deliver a lot less value.
  4. Your Definition of Done is driven by value, not comprehensive coverage.
  5. Once you’re through some scenarios, and they’re living and flowing, revaluating them allows you to adjust according to demand and crucially, respond to change.
  6. Fill in the rest when you have time. It improves the customer experience gradually.
  7. You are aligning the value you deliver to the lower value at risk number. The cone of uncertainty is big at the beginning, so working to learn the most needs very thing, small experiments, which traverses the cone quickly and gives yo more certainty (which ties into some of the thinking behind #NoEstimates).

Epilogue

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Ethar Alali

EA, Stats, Math & Code into a fizz of a biz or two. Founder: Automedi & Axelisys. Proud Manc. Citizen of the World. I’ve been busy