Artificial Intelligence
Let’s Meet MISSI! She’s Mississippi’s First Artificial Chatbot.
Discover what this artificial intelligent chatbot can do for you.
Before introducing MISSI (Government of Mississippi State Chatbot), let me give you a brief background on AI Chatbots so that you can understand the importance of her better.
Chatbots are not toys as they sound. Instead, they are used by business and government organizations for important client and citizen services. According to Gartner, by 2022, 70% of white-collar workers will interact with conversational platforms daily.
In another Gartner report, by 2022, $3.9 trillion projected AI-derived business value growth could occur. In addition, a Juniper Research report expects $8 billion projected business cost savings from chatbots by 2022. According to CNBC, 75% to 90% projected percentage of queries to be handled by bots by 2022.
Another interesting forecast from Juniper Research points out that banks can automate up to 90% of their customer interaction using chatbots by 2022. One of the reasons for chatbots get attention from business organizations is financial gain. For example, according to a CNBC report, companies can save $0.70 per customer interaction.
