How to Empower Your Remote or Hybrid Workforce

Senior executive sentiment towards the global marketplace is shifting. With no ‘return-to-normal’ environment in the foreseeable future, now enterprise workforce challenges may eclipse prior concerns about how to plan and deliver net-new digital business growth.

According to findings from the latest PwC Pulse Survey [1], business leaders are upping their investments in what they see as the top drivers of profitability and growth. For 77 percent of executive survey respondents, the ability to hire and retain talent is critical to achieving growth.

Meanwhile, just 31 percent of executives expect talent shortages to ease this year.

Next comes Digital Transformation, cited by 60 percent as the most important growth driver. Executives are putting strategic investment behind these priorities with 62 percent increasing compensation for employees through bonuses and cost-of-living adjustments, and 56 percent changing processes to address labor shortages.

One of the key process-related change management goals for 2022 is the adoption and ongoing enhancement of flexible working models for employees. Those talent empowerment programs likely include some combination of remote and hybrid working.

Moreover, the IT organization has a pivotal role in employee ‘Anywhere Work’ enablement.

The Chief Information Officer’s Evolving Role

To further explore a forward-looking view of this trend, VMware recently commissioned a Forbes Insights market study entitled “The CIO of 2025 Global Report” [2] that uncovered current and future priorities for IT leadership.

Of all the many fundamental changes that the COVID-19 pandemic brought about, the accelerated scaling of remote and hybrid workplaces may prove to be the most profound.

The survey data certainly validates the idea that CIOs have their minds on hybrid work. Fifty-nine percent of them cite “the demands of a hybrid or distributed workforce” as a top factor that will impact their companies between now and 2025.

Additionally, 60 percent will “lose a significant number of valuable employees” if they don’t support hybrid or remote work and 63 percent say enabling flexibility and autonomy is “one of the best ways to attract and retain employees.”

That’s simple enough, in theory. However, few enterprise departments were harder hit by the arrival of hybrid work than the IT organization. Not only did tech teams find themselves scrambling to support their colleagues in remote environments, but they also had to transition their own help-desk support operations off-site.

Seemingly overnight, entire workplaces were designed and deployed so that teams could be productive working from anywhere. The most effective examples of these new architectures are built with multi-cloud services, which provide an integrated approach to optimize both security and experience.

No matter the device or location, once knowledge workers and frontline employees are enabled by the most effective digital workspace solution, a globally distributed workforce can access the same applications they’ve always used, safely and securely.

  • 72 percent of CIOs believe that “integrated workforce solutions enabling employees to work from anywhere with secure, frictionless experiences” drive innovation.
  • 63 percent of CIOs say enabling flexibility and autonomy is “one of the best ways to attract and retain employees.”
  • 65 percent of CIOs report seeing expanded attack surfaces and entry points with hybrid work.

Today’s savvy CIOs are taking a seat alongside their organizations’ most important executives. Tasked with more than just IT services, they will find that their decisions and initiatives will impact growth trajectories for years, even decades to come.

That said, business technology executives can be forgiven for feeling overloaded by the myriad complexities facing them. To achieve success in this rapidly changing economic climate, IT leaders need to make bold moves, and fast. And they’ll likely want a trusted advisor who has a proven track record of helping organizations enhance their digital workspace solution offering.

Business Case for Unified Endpoint Management

In today’s modern decentralized workforces, employees expect IT solutions that enable them to work from anywhere, at any time, on any device. They want the ability to choose the platform they’re most comfortable with — whether that’s Windows, macOS, iOS, Android, ChromeOS, or a combination of platforms on multiple devices.

Unified Endpoint Management (UEM) allows IT organizations to manage, secure, and deploy corporate resources and software applications on any device from a single console.

A UEM solution is a step beyond legacy Mobile Device Management (MDM). As employees work remotely from their preferred PC, tablet or smartphone devices, UEM has evolved to solve the common challenges IT teams encounter when securing and connecting these environments.

IT teams also face the difficulties of integrating legacy systems on new devices — leading to higher IT operational costs. UEM solutions reduce the burden of connecting these systems while lowering costs and mitigating risks.

CIOs that have already reaped the benefits of modern UEM solutions know that it’s a good fit for use cases across industries, across the globe, and across different-sized organizations.

According to a Total Economic Impact study [3] by Forrester Consulting in 2021, the customer interviews and financial analysis they performed found that a composite organization experienced benefits of $62.79 million over three years versus costs of $22.81 million, resulting in a net present value of $39.98 million and a return on investment of 175 percent.

For additional insights on how to enable your employees to work from anywhere with secure, frictionless experiences, download this eBook “Empower the Future of Work with Digital Workspace Solutions.”

Sources:

[1] PwC Pulse Survey: Executive Views on Business in 2022

[2] Forbes Insights: The CIO of 2025 Global Report

[3] Forrester Consulting: Total Economic Impact Study

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