Amplify Customer Voices And Increase Client Retention With NPS Subscription Service
At my company, King Femina, we specialize in sales operations services. One of our specialties, NPS as a Service (NPSaaS), focuses on uplifting the voice of the customer by sending them surveys, gathering valuable feedback, and escalating actionable insights to managers and internal decision-makers.
NPS surveys measure your Net Promoter Score. This value reflects how likely a customer is to recommend your product or service to friends and colleagues. NPS is widely recognized across many industries as a representation of how clients feel about your company overall. This score is often used in marketing materials, highlighting the reputation of your company among your paying customers. It is also commonly used by potential customers who are weighing their options between you and your competitors.
An NPS program can provide invaluable information that has the potential to alter how you sell to leads. Getting feedback directly from customers who have already used your product or service is the best way to know if what you are creating or providing is actually what the customer needs and wants.
At King Femina, our NPSaaS plan will allow your team to better understand how your customers receive your business. The surveys sent will initially only ask one question, the NPS question, and after they respond, customers will have the option to further expand on why they chose their score. The follow-up questions are chosen by your team, and the King Femina team will implement your requests in your CEM system. Once we get a response, depending on the preset rules you provide, the King Femina team will escalate responses to the appropriate internal managers, where handoff will occur to your team as needed.
NPSaaS, like all King Femina services, is provided as a subscription plan. Clients decide month-to-month how many hours they need our support specialists. Hours can be adjusted as needed.
If you are interested in learning more about this service, you can reach us on our website www.kingfemina.com or you can email us at contact@kingfemina.com.
