The instant alerts that will improve your business
What if you knew one of your VIP customers had called your business and was unhappy? What if all of your calls — whether from a mobile, IP connection, or landline — could generate data to trigger automated alerts? What if you could have full visibility over the information that matters most to your business?
How Dubber automated alerts work
The Dubber Voice Intelligence Cloud converts every recorded call to data that can be used to trigger automated alerts. Each element of the conversation, as well as the whole call, is rated by sentiment. You can set alerts for sentiment scores, call participants, keywords, or even specific emotions. These can be sent by email, but are also available as a RESThook option to automate processes.
Here’s a quick look at Dubber automated alerts and four ways they can bring value to your business.
- Churn risks
Set alerts for negative calls, those that contain a competitor’s name, or conversations containing words like ‘cancel’ in order to follow up with these customers and reduce churn with a personal touch.
2. Campaign penetration
Track the success of a campaign with alerts for the product or campaign names. With the Dubber API, you can even automate reporting to monitor trends in real time.
3. VIP customers
Set up alerts for your most valuable customers to ensure you have visibility over these important accounts. Data from customer calls can even automate processes such as task creation within a CRM.
4. Non-compliance risks
Receive alerts when keywords associated with non-compliant behaviour are spoken during a conversation in order to detect policy breaches and other risks.
Automating alerts can help organisations to improve customer experience, accelerate dispute resolution, comply with local and global mandates, and enhance their business performance.
A version of this post was published over on the Dubber blog.
