The user who downloaded the app for the team will automatically become the first team administrator.
Please note that the total headcount will be reflected in the subscription fee.
Changing a user’s permissions
As an admin, you have the ability to add and remove other admins or agents from the Roby Menu in Slack or Teams.
Message Roby to pull up your menu. Next, click the “Account user management” button option.
This will bring you to the “add/remove a users” screen where you can manage the admin/agent status of all your team's active users.
Agents
Agents are assigned tickets and interact with users as needed to resolve requests. The agent’s role and privileges may include the following:
- resolve incoming tickets submitted by users or assigned to them by admins
- make requests to other agents and admins
- view open ticket history
- save tickets responses to auto-respond in the future
Admins
Admins are agents with additional privileges to manage and configure your account. Admins can have all the same permissions as agents but they may also do the following:
- add/remove agents and admins
- assign tickets to others
- manage billing and subscription
- full access to the Roby Admin Portal
You can find more information on using Roby here or contact us for support anytime at info@tellroby.com.
