Retaining Your Customers Despite Coronavirus Pandemic

It is good that more people are adopting social distancing as a preventive measure to stay safe from the Coronavirus (COVID-19) pandemic. But this is bad for business. Worst-hit businesses are brick and mortar stores where the majority of their daily transaction requires physical contact with customers.

Despite this, smart business owners have employed new methods and means to retain their customers while this crisis lasts. You too should. Here’s how to stay connected with your customers despite the coronavirus outbreak;

Communicate proactively with your customers

As fake news and misinformation about cases of COVID-19 rapidly dominate the social media; your customers are on the lookout for authentic information. Be proactive in bridging this gap. Send personalised SMS and emails that keep your customers abreast on which preventive measures truly works, while debunking myths. Wondering where to get your customers’ emails and contacts? Register your business on ThankUCash. ThankUCash is a loyalty solution that provides businesses with customer data including phone numbers, emails and buying behaviour, in order to drive customer retention.

Introduce Health Precaution at your store

This is you actively taking a stance on how your business is stopping the spread of COVID-19. Mind you, it’s not enough to only provide sanitisers and disinfectants in your location. Introduce strong and noticeable communication aids next to these items. Engage customers who ignore this message to further emphasize why they need to take precaution during this period.

Reward Your Customers

Rewards your customers with cash to show that you value and stand together with them amidst the Coronavirus crisis. Also, due to social distancing and self-isolation, it’s most likely that you have more new customers resident in your community who now have no choice but to patronise businesses closer to their places of residence than they previously did. Convert this first-time buyer to a loyal one through a viable cashback loyalty solution. ThankUCash is a rewards and business analytics solution that helps you acquire, retain and retain customers.

As we join the global community in fighting the spread of COVID-19, Register your business on ThankUCash today to stay more connected with your customers, acquire new customers and make better business decisions