Why Has Customer Service Become An Epic Failure?

When the foundation of your brand is cold, robotic, and far from helpful.

Photo by Andrea Piacquadio: https://www.pexels.com/photo/woman-in-gray-tank-top-3812746/

Customers remember the experience they have with a brand above all else. In fact, the definition of a brand is not your logo, website, or story — it’s how people perceive you. A brand is the associations they make about what you sell, how you sell it, and how…

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Felicia C. Sullivan

Felicia C. Sullivan

70K Followers

Marketing Exec/Author. I build brands & tell stories. Hire me: t.ly/bEnd7 My Substack: https://feliciacsullivan.substack.com/ Brand & Content eBooks: t.ly/ZP5v