Concept Dynamics: An Ontological Discussion about “Service”

“Service Thinking”, “Design Thinking”, and “Service Design Thinking”

One week ago, I had a wonderful discussion about “Service” with a friend on Linkedin. The discussion is an Ontological Discussion about “Service” for the “Service Thinking” project.

I used the above diagram for our discussion. This article offers more information about the discussion.

The Background

On Feb 10, 2022, I published Thematic Space: The Connected Hub and “Service Thinking” and started a new project that aims to connect Activity Theory and other theories with Service. See the diagram below.

The above diagram represents the process of connection. My first spark is SET which stands for “Structured Engagement Theory”. To be honest, it is just a framework, not a theory. However, I want to keep the name “SET” because it points out the core of the framework. In order to keep the name “SET”, I have to keep the word “Theory”. Anyway, let’s call it SET or the SET framework.

In 2019, I started adopting some theories to reflect on my experience and thoughts about “Social…