Here’s What’s Wrong With the Automatic “I’m So Sorry”

Instead, try these two words. They’ll mean so much more, and they’ll empower you in the process.

Photo by Lina Trochez on Unsplash

I’m not a big talking-on-the-phone person.

People close to me know the best way to reach me is via text or email. I’d been putting off returning a couple of phone calls for about a week…