Process Mining: Understand Your Business Like Never Before

Guest blog by Gregory Rogival, Dynafin Consulting, original post: The Banking Scene — Process Mining: Understand Your Business Like Never Before

Introduction to Process Mining

Organizations have always been focused on process improvements & automation to avoid mistakes, increase efficiency, reduce lead times and ultimately achieve higher customer satisfaction.
In recent years, the use of robots (RPA) and the use of artificial intelligence (AI) solutions have added extensive automation opportunities. This so-called hyper-automation trend continues, in particular, to further reduce costs and risks.

The first step in process improvement tracks is to model the existing processes. The traditional approach for process documentation was one to talk to the different process users and/or start from existing process documentation. However, the complexity of current processes makes it impossible for users to know and master all possible process variations.

In recent years, new technology has matured, and process mining programs use existing data logs to extract the process steps/tasks; the software is able to display all possible process steps in a visual way, allowing further analysis.