Wells Fargo Will Let You Access ATM Cash Via Its App
Wait, are we not talking about the scandal anymore?
Wells Fargo is back in the news again, and this time it’s for a… good thing?
Starting on Monday, Wells Fargo will be the first major U.S. bank to offer a card-free option at all of its ATMs. The bank’s customers will be able to use their smartphones to access any of the bank’s 13,000 ATMs. Other major U.S. banks have rolled out card-free ATMs in limited locations.
Is this good? Do we want this? What about the whole “opening fake accounts” scandal from last September? What happened to that?
Or the whole “let’s stop banking with Wells Fargo” thing? That was, like, last month.
But hey, you don’t need to carry your Wells Fargo credit card when you go to the Wells Fargo ATM anymore! All you have to do is download the Wells Fargo app, get an eight-digit code, type that code into the ATM, and add your PIN. That’s enough like two-factor authentication that it can never be hacked, right?
Also: if you’re wondering if there was any kind of resolution to last fall’s accounts scandal—besides the $185 million fine, CEO John Stumpf’s resignation/retirement, and multiple firings—it looks like Wells Fargo is no longer requiring employees to hit new-account targets:
Formally announced Tuesday, and in effect since Jan. 1 for an estimated 70,000 bank workers, the plan features:
No product sales goals.
Performance evaluation based on customer service, usage and growth, not simply on new accounts opened.
Incentives associated with direct customer feedback and product usage.
A higher percentage of employee compensation comprised of base salary, rather than variable incentives.
More employee performance metrics focused on the goals of a given bank branch, instead of on an individual worker.
That does sound like good news.
