7 Remarkable hotels that are investing in next generation technology.
7 remarkable hotels that are investing in next generation technology
Travellers of today demand more — more customisation, more innovation and more uniqueness to deliver the ultimate travelling experience.
This puts hoteliers at a crossroads. You can either stick with the old and uninspiring, or use technology to give guests the remarkable experience they crave.
Have you considered letting your guests access rooms with their smart phone, book a table with an in-room tablet, or even have a robot store their luggage?
With today’s technology, anything is possible.
We’ve scoured the web to hunt down the most incredible hotels using the latest technology. The service they offer guests is nothing short of amazing. We hope you’ll find some inspiration and discover a new world of digital opportunities for your hotel.
May Fair hotel, London
The May Fair Hotel installed in-room ipads across 18 suites to give guests instant access to a range of services. The hotel uses technology to enhance its customer service, allowing guests to book spa treatments, make restaurant reservations, set wake up calls or request pillows, a toothbrush and more.
The ipad also links to external sites letting guests access airport check-in features, the weather forecast and a guide of London to navigate the city during their stay.
Blow Up Hall 5050, Poland
This luxurious hotel has no reception desk for check in, instead, the hotel provides an iPhone that works as a room key.
What’s also fascinating is the rooms aren’t numbered. Guests find their rooms using the iPhone and small screens along the corridors that direct them to their room.
The rooms all have iPhone docking stations and guests are able to communicate with staff with the iPhone to request for service.
Hotel 1000, Seattle
Hotel 1000 is a modern, luxury hotel with various smart features.
A virtual golf course lets guests play on the 50 best courses across the globe. Standing in front of a giant screen with 680 sensors, the game tracks the velocity, spin, and trajectory of the ball to give guests a real golfing experience.
Every room has heat sensors that alert housekeeping not to enter when someone’s in the room, and a smart mini bar notifies the front desk when it needs re-stocking.
Starwood, USA
This American hotel company has rolled out a whole range of technology facilities for guests. Besides allowing guests to check in with their smart phone, book reservations by mobile, and sporting a robot butler, their range of hotels are now testing smart mirrors and reinventing the wake up experience.
In-room mirrors are touch sensitive displaying news and weather information, as well as enabling guests to connect their smart phone to read emails or make a video call.
The new wake up experience will allow guests to wake up naturally by lights that mimic the sunrise, with a coffee machine that turns on automatically while playing their favourite music.
Aria Resort and Casino, Las Vegas
The Aria uses detection technology when guests enter their room that automatically triggers to open curtains, turn on the TV, play music and adjust the temperature.
All rooms come with a touch screen allowing guests to set the automatic functions. Guests can also open their rooms with their smart phone or turn on a ‘Do not disturb’ sign on their doors.
The technology can also alert guests of other notifications, such as when a Black Jack table is free when they’re in the vicinity.
Ushuaia Ibiza Beach Hotel, Ibiza
The Ushuaia is the first to launch an innovative sharing experience using Facebook. Every guest is given a wristband that synchronises to their Facebook profile. This allows guests to check in, take photos and swipe their wristband across sensors, which posts a status letting friends know where they are in the hotel.
The hotel rooms also offer LED mood lighting to match your mood, LED pool lighting and underwater speakers so guests can relax in style.
Yotel, New York
Yotel introduced the world’s first luggage robot, allowing guests to make the most of their stay before check-in or after check-out. Guests simply give the robot a pin they receive on arrival and their last name to retrieve their luggage.
Yotel is an airline style kiosk where all cabins come with motorised beds that fold away to provide more floor space.
The rooms also come with a techno wall offering TV and music services, as well as a hi-tech monsoon shower.
These hotels are using technology to create a truly remarkable guest experience. Technology can not only improve your guests’ stay, it creates a unique selling point that sets you apart from your competition.
Technology can drive efficiency across your hotel and create a deeper connection with your guests. It’s not about being innovative for innovation sake, it’s about using incredible digital tools that will deliver greater success for you and your hotel.
What technology could you introduce to deliver a remarkable customer experience?
The Booking Factory
