Always Start With the “Happy Path”

Sam Ursu
Sam Ursu
Nov 2 · 4 min read

Whenever I’m talking to prospective clients or fellow chatbot designers, one of the first questions that I ask is, “What is the Happy Path?”

The Happy Path is the best possible journey that a user can take with your chatbot.

For example, if you have a pizza restaurant chatbot, then the Happy Path will be that the customer orders a pizza from your restaurant. If you’re running a…

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