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A Journey to the Highest Cybersecurity Maturity: Service Desk, Part 6
Requests Cycle
Published in
Jul 9, 2024
Previously in this series:
Requests
The Request Cycle satisfies requests in connection with the process. Some examples of requests are:
- Creation of a user account
- Deletion of a firewall rule
- Restore of a backup
- Reset of a credential
- Etc…
The inputs of this cycle are:
- List of Requests per Category (entered during the last period) (outputs are delivered in response to an input which timing can’t be accurately forecasted)
The outputs of this cycle are:
- List of Requests per Category (current outcomes)
The supporting documents are:
- Request Fulfillment Procedure (all Categories)
The next cycle we will cover is the Knowledge Management Cycle