Transforming the Whole

Effective organizational change needs more than new processes and tools.

There is a general tendency in organizations — particularly ones that are businesses— to start transformation initiatives by focusing on processes. This is not surprising, since this is the level on which value is generated for the customers or clients, which in turn makes money for the company. Almost always working solely on this level, especially when the concentration is mainly on methods without cultivating mindset, leads to frustration, ineffectiveness and to less…