Template Series 4: Creating a Better Happy Path with Jobs Journeys

In my last template series (https://medium.com/the-creative-strategist/template-series-3-visualize-describe-d93c0a960d0c), I wrote about a visualize / describe exercise using a concept called ETA.

This week I thought I would use that same concept to start to break it down and begin to articulate a jobs based journey to show you how to go from concept…