Inside the recruiting and management techniques behind Mobi’s track record of low turnover and high job satisfaction
Keeping remote team members engaged presents unique hurdles for business leaders. Particularly in the tech sector, which has higher turnover rates than other industries, maintaining a stable, productive, happy workforce can be a difficult task.
However, Mobi — a software solutions and analytics provider based in Austin, Texas — has shown that it isn’t an insurmountable challenge.
Since 2015, Mobi has partnered with Crossover to staff full-stack developers, IT professionals, and QA technicians — roughly two-thirds of its workforce.
How has the company maintained both low turnover rates and high levels of job satisfaction among its Crossover teams?
Crossover’s recruiting and management tools, plus Mobi’s own unique approach to collaboration, have enabled Mobi’s leadership to build stable, high-performing teams integral to the completion of several multi-year technology initiatives.
Mobi found success by approaching the issue holistically, prioritizing thorough, transparent communication at every touchpoint with prospective and current team members — from pre-interview to onboarding to everyday interactions.
Mobi’s best practices for remote team management covers 3 key aspects:
Prioritize clear communication & feedback
Consistent, transparent communication is key to Mobi’s culture and helps create a positive, teamwork-oriented environment.
Manage & monitor expectations
From giving candidates a clear preview of their role and future with the company to continuously clarifying individual and team goals, Mobi ensures workers are informed and invested in their work. WorkSmart, Crossover’s workforce productivity platform, helps teams stay on the same page in goal-setting and performance evaluation.
Create a culture of collaboration
Managers ask for feedback from their reports, recognize individual and team accomplishments, and celebrate group successes — important, intentional team-building steps for a remote workforce.
In a recent internal survey, Mobi’s Crossover team members provided feedback about their experiences at work. Their responses show the success of Mobi’s efforts to engage and retain productive remote teams.
Mobi has created a healthy and collaborative remote work environment, according to the overwhelmingly positive survey results.
Mobi plans to expand its teams of top global talent through Crossover, building on the success of the insights gleaned from WorkSmart, survey results, and transparent communication between managers and their teams.
The work of the Crossover teams is high caliber…we find much stronger talent through Crossover than we could if only looking locally. By the time candidates make it to us, they’re already vetted and tested. Bryan Karp, Vice President of Operations, Mobi
For more information on Crossover and how we build performing remote access teams visit crossover.com