The new Strategic Partnership of Crowdpolicy with Viber — The first good practice of Chatbot PPC (DEI)
The Greek Technology and Innovation Company, Crowdpolicy (http://www.crowdpolicy.com/), active in the field of technology and innovation and focused on upgrading its digital services, constantly taking business initiatives and developing innovative solutions appealing to more and more organizations, has entered into a strategic partnership with the international group Viber (https://www.viber.com/en/), in the field of chatbots, the automatic virtual assistants.
Crowdpolicy, constantly expanding its field of activity in Greece and abroad, and having already developed, through the AI — Loyalty Virtual assistant Βotakis platform (http://www.botakis.com/), a ground-breaking solution in the field of automatic virtual assistants, now comes to add to its partnerships with major business groups, another international partner, Viber, one of the leaders in the global market for instant messaging applications with millions of daily users.
The strategic partnership of Crowdpolicy with Viber was officially announced at the hybrid event held by Crowdpolicy on Thursday, April 22, 2021, entitled: “The Age of Chatbots and Virtual Assistants: Artificial Intelligence in Practice for the Public and Private Sector” that was attended by the executive of Rakuten Viber, Ms. Daniela Ivanova, Business Development Director Europe. Ms. Daniela Ivanova presented the multiple functionalities of the Viber application, pointing out how important this partnership is for further upgrading digital services in the Greek market. Moreover, she presented the good practice of the PPC (ΔΕΗ) Chatbot which is the first implemented in collaboration with Viber, providing access to the automatic virtual assistant of PPC through the popular Viber application. This opportunity, as pointed out by Mr. Aggelos Spanos, Chief Marketing & Products Officer at PPC, will further upgrade the communication with the customers of PPC and open even more communication channels, thus improving the quality of personalized customer service.
Mr. Georgios Karamanolis, Co-founder — CTO/CIO of Crowdpolicy, stated: “This partnership is a special honor for our company, whose strategic goal is to upgrade its services, thus contributing to the national effort for the digital transformation of the Greek market at a time when the challenges are constantly increasing and better citizen service is imperative. This is why the company keeps taking new initiatives in the field of technology and innovation that will be announced soon.”
The event was also attended by high-ranking executives of strategic partners of Crowdpolicy, from both the private and public sector, such as the Hellenic Ministry Of Labour and Social Affairs, PPC, HEDNO, Hellenic Entrepreneurs Association, the Region of Crete, the Municipality of Platanias, Chania, the Municipality of Patmos, who expressed their satisfaction with the positive impact of chatbots on improving customer service and communication with users, as well as hundreds of participants who were informed about all the possibilities that chatbots provide through the use of automatic virtual assistants by agencies, organizations and companies.
Crowdpolicy (http://www.crowdpolicy.com/), named Smart City Supplier of the Year at Best City Awards 2020, constantly proves that it is a leading company in the digital transformation of our country by developing innovative solutions and strategic partnerships, thus enabling not only the development of the company itself, but also of the Greek market generally.
For more information, contact:
Ms. Eleni Mavrogalou, Public Affairs Digital Consultant, elenimavrogalou@crowdpolicy.com , +302169002600 (352)
