How to explain company policy when customer is angry?

Difficult Customer Help — Answering Angry, Frustrated And Abusive Customers

Photo by Usman Yousaf on Unsplash

In an ideal world, your customers would understand your policies and procedures and abide by them. You know we don’t live in an ideal world.Whether it’s a policy regarding return of merchandise in the retail sector or a policy regarding who can…

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Robert Bacal

Robert Bacal

Author, Trainer, customer service, management, performance appraisal,leadership,difficult customers