Member-only story
We Don’t have to Look Too Far to Find Entitled People
How we react to them however, is everything
I’ve definitely come to loathe airports as I grow older. Nothing is convenient, and help is in short supply, except when it comes to cleaners, in my humble experience … but that doesn’t belong in this story!
Having said that, I can only try to imagine the demands placed on the few personnel still available on the ground.
Ground staff are vital. No one airport can operate without them as we know. They’re challenged daily to think on their feet, to seemingly and seamlessly solve issues as they occur, and to ensure that all travellers get from A to Be, safely.
You can read the explosive list of staff responsibilities here.
All done with a smile. Have you noticed that? Yet behind that smile, I’m pretty sure they sometimes feel like socking a few angry customers!
The story I want to share with you I hope will inspire some huge respect for airport staff.
If you’re not allowed to sock a customer, are you allowed to poke a little fun at their expense, especially when they are behaving insufferably?
It happened at a New York, busy-as-hell airport when a fully-booked flight was suddenly cancelled.