The Daily Cuppa
Published in

The Daily Cuppa

That’s Not Helpful

I suspect it’s on purpose

Photo: Sigmund on Unsplash

I recently submitted an online request to a government office. The form was helpfully automated, as was the system to upload supporting documents. It all looked simple and straightforward.

I should have suspected a problem when the instructions included the ominous warning that, if your forms were not accepted, your fee would not be refunded.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store