Humanizing the Experience in an Age of Automation

From ACM Interactions / Nov — Dec 2019

Photo by Franck V. on Unsplash

Astonishment can turn to distrust and fear in a heartbeat.

We now must ask: What are the boundaries of expectations and influences?

Let’s address this by talking about modalities of interaction, dimensions of intervention, and premises (or postures) of humanizing automation.



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Uday Gajendar

Design catalyst / leader / speaker / teacher. Always striving to bring beauty & soul to digital experiences.