Brief us about Aselector.

Key distinguishing features include:

  1. Automatic decisions by the platform based on environment variables (device, time, location, etc.), user input, and API inputs.
  2. Keyboard navigation, which is a first for web-based applications.
  3. A judicious mix of front and back-end technologies to provide a superfast user interface.
  4. Very strong reporting with drill-down functionality in charts.
  5. Responsive end customer view, agent view as well as setup view. The whole application can be developed, configured, and set up from the mobile or tablet if the customer chooses.
  6. Strong state and time tracking for agents across queues. The application can also automatically change the skills of agents and perform line balancing across queues without manual intervention.
  7. Multiple displays and design options to configure the front end as per the client’s preference and requirements.

What were the initial challenges you faced?

Which was that point that triggered the growth of Aselector?

What is the reason behind Aselector’s long-standing success?

What are the products/services Aselector focuses on? How are your services different from those in the market?

How do you decide to take Aselector a step further in terms of your products/services?

Is there any new addition to the list of products/services? Anything exciting you would like to share?

Can you please brief us about your professional experience?

How do you look after your employees? What makes your team unique?

Which is the one person that you admire the most?

Constant vigilance- a need or a strategy? Please share your views.

It’s a rat race out there. How do you cope with that?

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