Rapport International: Accurate. Professional. Reliable.

Digitalization combined with globalization powers businesses to fly high. While going global, the biggest challenge to overcome is the cross-cultural and language barriers. And if a business doesn’t focus on accurate communications, that will destroy its growth potential.

To break the language barriers and trade across the globe successfully, a business needs a trustworthy and reliable language solution provider. Ending the long search for a dependable partner, organizations can look to Rapport International for such a language solution provider, as Rapport International offers comprehensive offerings of language solutions to meet your needs.

Rapport International is a full-service multilingual communications agency that is proud of its 30-year legacy and achievement of becoming one of the top translations and interpretation agencies providing written and spoken solutions, multilingual and global marketing, and additional language services to help businesses reach their target audience.

The core of Rapport International’s success is linked to its mission “to unite people across languages and cultures”, and its foundational belief in “people-first communications”, which is infused throughout the organization’s ethos, processes, systems, and client relationships.

In a conversation with Wendy Pease, Owner of Rapport International, let’s discover what Rapport is all about and how are they transforming businesses across the globe.

1. What are the key challenges you tackled while growing the company?

For example, in the time since Wendy purchased Rapport International in 2004, the world has seen the rise of the world-wide-web, internet functionality, artificial intelligence, chatbots, social media, as well as Google Translate, and a myriad of technological advancements that can unite, strengthen, advance communications IF used in the right way. Wendy’s team is committed to understanding and discovering the nuanced capabilities of each new evolution in technology to bring people closer together.

As a result, Rapport International has been able to ride out some potentially risky storms and find meaningful ways to incorporate tech advancements into innovative deliverables for their clients and projects.

2. What are the products and services the company focuses on? How are your services different from those in the market?

Given Rapport International’s “exceeding expectations” commitment to its customers, they have retained a significant number of clients from their early days back in the 1980s. In an age when vendors spend hundreds of thousands of dollars on lead generation to attract an ever-evolving door of clients, Rapport International leads the way through its “people-first” approach to client loyalty — a philosophy and business approach woven throughout the foundation of their services.

Rapport International listens, really listens, to understand the needs of each client and the scope of every job to ensure that each project is delivered on time, on budget, and in the right voice. The underpinning of every project? A desire to connect people across languages driven by a commitment to accuracy, correct terminology to enhance cultural sensitivity and avoid liability, and a high value for customized services, messaging, and strategy to ensure project success.

3. How do you define leadership? How do you empower your workforce?

Rapport Quote

4. What are the key achievements of your business journey?

  • Technology = Staying current on new technologies to improve service delivery gives Rapport International a personalized edge in the industry; it’s what they do well.
  • Longevity = Commitment to developing productive and fulfilling relationships that last.
  • Global Connection = Embracing and facilitating connections around the world for personal and business success.

5. What kind of clients do you serve, any special mentions?

6. How do you keep up the pace with the changing market trends?

7. What are values and ethos do you encourage in the company as well as in your personal life?

  • Company values = global connection, understanding, delivery, quality
  • Personal values = authentic connection, cultural exposure, health, learning, prosperity

Know the leader: Wendy Pease, Owner, Rapport International

Throughout her career, Wendy has worked with hundreds of companies to help them communicate across more than 200 languages and cultures. Her expertise in international relations grew from working in several international and global marketing roles and spending years living abroad.

As a creative side endeavor, Wendy hosts “The Global Marketing Show” podcast, which features experts speaking on opportunities and challenges in increasing multilingual lead generation and revenue, which can be found on iTunes, Spotify, Amazon, and other platforms.

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The Enterprise Diary is distinctively focuses on five major industries i.e Technology, Healthcare, Finance, Manufacturing and Consulting.

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