Common Issues When Communicating With Customers in Buy & Sell Scenarios
The never ending issues… read more to learn…
As a seller who’s used Facebook Marketplace, Letgo & eBay; I’m here to share what issues I’ve come across with over the years I’ve been selling stuff online.
Scenario #1: Considerate
If you are considerate for a seller’s schedule, availability, and any other things they use (boundaries: connected to the seller’s own personal issues and circumstances: e.g, domestic abuse, needing/preferring specific times and locations to meet and offer porch pickup, have other people: friends or family living with them who sleep during the day and work at night {10pm-8am}.
Day time porch pickup like a scenario where the seller has roommates who work at night and sleep during the day, prefer to not offer porch pickup so no one disturbs them by making any noise when they come pickup. Or even if the seller owns a dog who barks at any car or person who walks or drives by; the seller would like if people were considerate, understanding and respectful of these wishes or boundaries. Here’s some examples of this:
- If someone stepped in your bubble or personal space, how would you feel about that?
- If someone interrupted you during a very important moment: phone call or any personal or professional meetings (for those who even work from home: teleworkers), how would you feel?
- If someone came to your house (for porch pickup) when you had just put your baby down to nap or to sleep, and they wake up your baby; how would that make you feel?
- If someone walked in on you while you were changing or when you were being “intimate” with your partner, how would you feel?
Does violation come to mine?
Get the picture of why being considerate, understanding and respectful is so important.
Scenario #2: Notice
If you find out a seller is wide open the one day you are available to meet up to buy 1 or more items from them, and you know you aren’t 100% sure when you’ll be able to come meet them; wouldn’t it make sense to have a plan?
To let them know: when you’ll know so the seller is able to make sure and guarantee they’ll have time to meet you. Because even if the seller’s day they have free, it won’t be for long. If you don’t give them as much notice in advance as you can, how can you expect them to meet you if you don’t give them notice ahead?
How do you expect the meet up to be successful if you don’t give them notice in advance?
If you wait till last minute and message them from the “Buy & Sell” platform, and let’s say the seller doesn’t have “data” on their phone plan and doesn’t see your message in time and makes plans for that day. When you finally arrange to meet them for 4pm that day, if you don’t give them as much notice, how can you expect them to make the meet up successful?
Another good tip: connect each other with each other’s cell phone 📲 numbers to make the meet up easier and successful. Because not everyone can afford “data” on their phone plans. Also not everyone can use a bit of their data, rowdixally if they are either at the maximum GB to use for the month or close to the limit.
Scenario #3: Reliable Transportation
Do you have your drivers license? Do you have a car? Do you share it with anyone? Friend or family member?
What I’m saying is that no everyone has a car or drivers license or even any reliable people to drive to different towns to deliver items to customers. Plus they probably have their own job or many and also other important things to occupy their time: taking care of their family, etc.
Scenario #4: Time
Everyone has their own busy schedules and not one of us truly knows the whole background story or anything that lead them to the circumstances that have brought them to today. People are the way that they are because of the way their parents brought them up (their upbringing). Some customers you may come across are too young (teens in high school or even middle school)
