How to Avoid Frantic Communication

Pilots are known for keeping a cool head under pressure. More importantly, they can accurately describe a problem and find a solution quickly. Listen to this pilot describe her situation after her engines exploded.

When we speak to our colleagues or clients in high-pressure situations, we should take a moment to consider what is the outcome we’re seeking. This doesn’t mean speak like a robot, but it does mean getting rid of superfluous language. By focusing on the objective it can keep us from becoming frantic. Communicating clearly under pressure is a critical skill that is seldom mastered. By honing this skill you can become unstoppable.

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