“Let me get that for you.”

There’s a coffee shop near me that has thought deeply on hospitality. I’ve noticed this small detail that many brick and mortar stores could easily adopt as their own.

When you order something they will leave out a small component to the order. This could be the lid for the cup, napkins, something you need to complete the order. Before you can ask they say, “Let me get a lid for you.” They’ll do this during the busy morning hours where angry commuters hustle and groan for their coffee.

By taking an extra ten seconds to deliver the final component of an order “for you” it enhances the perceived level of service.

It’s a small detail I didn’t notice at first. But I eventually noticed how there service was consistently exceptional.

For the people you serve, whether it’s your boss or client, think of the small but consisent geatures you can do for them that improves their experience. It won’t be recognized at first, but, eventually it’ll be something they’ll always appreciate.

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