- Experience Life-Cycle

SERVICE (THINKING) CYCLE (Cooper Consulting, 2014)

The start of any journey begins life as a transaction service experience, (Fig: 17.1) this establishes the relationship for the rest of the delivery, and traditionally deteriorates towards the end (Fig: 17.2) of the users off-boarding experience. (McCloud, 2016)

(Fig: 17.1) Five Types Of Transactions (Macleod, 2015)

Speaking to Former director of USTWO Joe Macleod described that Cradle to Cradle (Fig: 17.3) (eco-efficient strategy) (McDonough and Braungart, 2009) could be adapted into the closure experience as long as they responsible business informs and nudges in the assistance in the reclamation, this can be turned into a new form of value (Fig: 17.4) and revitalise the closure experience. (McCloud, 2016)

(Fig: 17.4) Closure Experience and Cradle To Cradle (McDonough and Braungart, 2009)

This can be seen with emergence of the B-corporation, and is especially true by additionally celebrating diversity and using local resources, (Fig: 17.5) eliminating waste (Fig: 17.5), so creating brand loyalty. (McCloud, 2016)

REFRENCES

Articles

Shedroff, N. and Noessel, C. (2012) Make it so: Interaction design lessons from science fiction. United States: Rosenfeld Media.

Morrison, A., Ross, G., and Chalmers, M. (2003) ‘Fast multidimensional scaling through sampling, springs and interpolation’. Inf Vis. 2 (1), pp.68–77. Available at: http://www.dcs.gla.ac.uk/~matthew/papers/JInfoVis.pdf

Pullman, M., and Gross, M. (2004). Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decision Sciences. 35. 551–578. 10.1111/j.0011–7315.2004.02611.x.

Books

Diller, S., Shedroff, N., and Rhea, D. (2008) Making meaning: How successful businesses deliver meaningful customer experiences. United States: New Riders Publishing.

McCarthy, J., and Wright, P. (2004) Technology as Experience. Cambridge, MA: The MIT Press. (Norman, 2004)

Moggridge, B. and Ishii, H. (2006) Designing interactions. Cambridge, MA: MIT Press.

Norman, D.A. (2005) Emotional design: Why we love (or hate) everyday things. New York: Basic Books.

Olshannikova, E., Ometov, A., Koucheryavy, Y., and Olsson, T. (2015) ‘Visualizing big data with augmented and virtual reality: Challenges and research agenda’. Journal of Big Data. 2 (1).

Online

Nippon Design Center Inc (n.d.) Hara Design Institute. Available at: http://www.ndc.co.jp/hara/en/

Tibbets, L. (2010) IFTTT. Available at: https://ifttt.com

Reports

USTWO (2014) Pixel perfect precision handbook. Available at: https://USTWO.com/blog/the-ustwo-pixel-perfect-precision- handbook-3/