What I learned from one hour hanging out at Pay-O-Matic

Angie Ngoc Tran
Sep 23, 2018 · 2 min read

In the attempt of learning more about the unbanked and underbanked population, I spent an hour of pure observation at one of the stores of Pay-O-Matic, New York’s provider of check cashing & financial services.

The location I chose is located in Flushing, Queens NY. The area has a dense population of Chinese residents so I hoped to get some insights about their financial behaviors.

Pay-O-Matic in Flushing, Queens NY

Here are 10 short observations:

  1. Pay-O-Matic is located far away from the financial area (with banks and other financial institutions) of Flushing.
theBitcoin Kiosk + ATM + Locker for rent + (not in photo) Coinstar kiosk
The space is well lit but pretty empty with no seating.

The Fintech Landscape in South East Asia

My process blog for my thesis at SVA MFA Interaction Design.

The Fintech Landscape in South East Asia

My process blog for my thesis at SVA MFA Interaction Design.

Angie Ngoc Tran

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Product Designers by day, Zen practitioner all the time 🧘🏻‍♀️ One mindful moment at a time

The Fintech Landscape in South East Asia

My process blog for my thesis at SVA MFA Interaction Design.