Step 5 - Don’t play email ping-pong

Michael Gentle
Mar 21, 2018 · 1 min read

If an email turns out to be more complex than originally thought, with multiple back-and-forth replies, stop the discussion. Pick up the phone instead, or type a one-line reply saying that it’ll be more effective to discuss it offline.

Long, interminable “ping-pong” replies can quickly turn into an incomprehensible email trail. The effect is amplified when others are copied via the dreaded “Reply to All” feature, which you should use very sparingly.

Let’s now review the five steps to better emails.

The First Three Lines

We teach business writing essentials in focused 3-hour workshops.

Michael Gentle

Written by

Michael Gentle is the founder of The Balance of Privacy, a GDPR consultancy in Geneva.

The First Three Lines

We teach business writing essentials in focused 3-hour workshops.

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