We are making some important changes at Gencove.
In the last year, we’ve seen increasing demand for our low-pass sequencing technology from researchers looking for accessible and effective sequencing, and we have been working hard to launch exciting new capabilities for this technology. You can read more about what we are doing here.
But this also means that we have decided to fully focus on our sequencing platform and that we will need to gradually discontinue our direct-to-consumer products. What does this mean for you?
To start, we will discontinue DNA data uploads and kit orders for individual customers as of June 15th 2018. If you are an existing user, you will still be able to access their account and download all your results and raw DNA data for one year, until June 15th, 2019.
After the one year period, we will close all accounts and delete your data permanently. You can always delete your data and account any time before that date through your account settings.
You will also notice that we changed our website to a version that better reflects our new focus. Going forward, to access your account you can go to https://gencove.com/ as usual, and click on “For Individuals” on the top right, or go directly to the new user site: https://my.gencove.com/
We want to thank you for trusting us, and we really hope you found our ancestry analysis and other genomic interpretation features useful and fun.
Below, you’ll find information about how to keep your ancestry results and what else you can do with your DNA data.
Please contact us at firstname.lastname@example.org if you have any questions, or email me directly at email@example.com.
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How can I keep my ancestry results?
You can download the map with your ancestry results in full resolution. To do that, go to your map and click on “Download as image” in the bottom right of the map.
How can I download my raw DNA data?
You can access all your raw DNA data files by going to your Dashboard / My Genome / Request raw data.