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You Need to Be Belligerent on Customer Service Calls
AI Demands It
You need to be belligerent on customer service calls if you want to actually get help in the world of AI.
Why?
Today, many companies are deploying AI systems to perform a function called “Customer Sentiment Analysis.”
Basically, these systems listen in on your customer service call in realtime, analyzing both the tone of your voice and the specific words you say.
Based on how angry you appear to be, you’ll then be triaged into different levels of support.
Cheerfully ask for a refund on a defective blender? You’ll stay with the inexperienced rep who is empowered to do exactly nothing, and stonewalled until you give up.
Yell about how the blender nearly cut off your finger and leaked all over the kitchen and you’re furious about it and are going to tell your lawyer and all your friends on social media?
The Customer Sentiment Analysis software will pick up on that anger and direct you to a…
