The Thomas-Kilmann (TKI) Model: How to Manage Conflict Like a Pro

In this issue:

Part 1: Understanding the TKI Model

• What is the TKI Model?
• The Five Conflict Styles

Part 2: Applying the TKI Model

• How to Choose the Right Conflict Style
• Real-Life Leadership Scenarios
• The TKI Model Worksheet

Part 3: Going from Here

• Common Pitfalls and How to Avoid Them
• Recommended Resources
• Final Thoughts

✨

Picture this:

• You walk into your 1:1 already bracing yourself. One of your team members is upset. Again.
• You know she has tension with a peer. Again.
• You’ve seen this coming, and you’ve (secretly) been hoping it’ll go away on its own. But it hasn’t.
• And now you’re the one stuck in the middle, playing referee.

Here’s the harsh truth:

Most leaders avoid conflict because they’ve never learned how to manage it.

We’re taught how to prioritize tasks, delegate work, and motivate our teams, among other skills. But when it comes to handling “tension” between people, we’re often left to figure it out on our own.