Customer Success Has a Quantifiable Impact on Revenue ft. @KateLeggett

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Image created by Yasmine Sedky (@yazdesky).

Customer Success Has a Quantifiable Impact on Revenue



History

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What does all this have to do with Customer Success?

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The Three Dimensions of Customer Success Management (CSM)

First Dimension of CSM: Reduce Churn

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Second Dimension of CSM: Increase Existing Revenue

Third Dimension of CSM: Influence New Revenue

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ZSu
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Customer Success Management Drives Team Performance

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Conclusion


Bonus Videos


The Growth Hacker’s Cookbook

A smörgåsbord of mouthwatering marketing recipes.

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