XVA Art Hotel: How might we make departing guests part of our family?

A beautiful tree shades the courtyard at XVA Art Hotel in Dubai. Team members at the hotel cut small branches from this tree, allowing them to grow in vases on each table. When those branches sprout their own roots, the hotel offers the young tree to departing guests. XVA has created a GEM for guests to remember the hotel … and XVA, literally, has extended its own roots all over the world.

Who’s it for:
Departing guests

What’s it do:
Allows guest to grow the hotel’s tree at home, reminds guests of their stay, makes guests part of the hotel’s family

Applying to our own experience:

• How might we make departing guests part of our family?
• How might we give our guests a memento of their stay

Download slide for presentations
XVA Art Hotel

Have something to add to this GEM? Comment and let me know.

The GEM is a simple & powerful tool to explore a range of possibilities to design memorable and meaningful moments in our guests’ experience.

Ready to design your own GEMs?
Access our toolkit 👉 Designing Moments Our Guests Love

Go for it, ✌️

Jesse
TheGem.com