4 Steps Cities Can Take to Understand and Close the Digital Divide

Image courtesy of August de Richelieu via Pexels

1: Determine the Need

Digital exclusion heat maps developed by the city to identify “digital deserts” and further identify which populations have the least access to a broadband connection. Image courtesy of the City of San José.

2: Obtain and Distribute Electronic Devices

In Cincinnati, OH over 1,000 local seniors are now able to have virtual visits thanks to external partnerships and donated devices. Image courtesy of the City of Cincinnati's website.

3: Provide Internet

4: Train and Empower New Users

Image courtesy of Ketut Subiyanto via Pexels

Cities may also want to consider how they can not just support those wishing to use online services, but how they can redesign these services so that they are easier to use.

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