Zoom Made a Huge Mistake Last Week

It signed up to play umpire for every meeting.

Mark Gray
5 min readSep 27, 2020
Screenshot of Zoom homepage, modified to read “Keeping you connected wherever you are, unless someone complains.”
Zoom’s homepage in the future, if it keeps this up.

Last week, Zoom forced a school to cancel an event. San Francisco State University had planned to host a talk with Palestinian activist Leila Khaled. Khaled is most infamous for being involved in two plane hijackings fifty years ago, but she has since become a more traditional activist and politician. An Israeli lobbying group launched a public pressure campaign to make Zoom pull its service, claiming that Khaled appearing at the event would make Zoom provide “material support or resources” to a terrorist group. (It is not, see note at end.) Zoom caved, demanding SFSU cancel the event or have its account terminated. The event was not held.

This was, simply put, a giant mistake. By getting involved, Zoom set the precedent that if it gets enough pressure, it will terminate the account of someone hosting a controversial event. Now critics of any event hosted on Zoom will think, “Zoom stopped one event, why not this one?”

Imagine for example:

  • COVID-19 vaccines are slow to develop, and many churches continue to hold Zoom services through 2021. Every Sunday, a pastor who has made comments such as “God damn America” hosts sermons where he calls Israel an “illegal state.” Pro-Israel activists demand Zoom terminate the church’s account…

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Mark Gray

Former Silicon Valley lawyer unpacking the intersection of technology and public policy. I work for the government, but all opinions here are my own.