A Day in the Life of a Scrum Master
Participants of our training that are completely new to Scrum often wonder what a Scrum Master is actually doing during the day. The answer is something they discover themselves during the training. However, it’s not only a common question during courses; also lot’s of organizations I coach find the Scrum Master role difficult to grasp.
In this blog post I’ll use different sources to answer the question:
- The description of the Scrum Guide offers
- My personal description of a Scrum Master
- Questions a Scrum Master should consider every day
In the end, I am going to clarify the title and describe a day in the life of a Scrum Master.
The Scrum Guide
The most obvious answer can be found in the Scrum Guide itself. It offers a clear description of the services a Scrum Master provides to the Development Team, Product Owner, and the organization. Some examples of these services are coaching the Development Team in self-organization and cross-functionality, helping the Product Owner find techniques for effective Product Backlog management, and supporting the organization in its Scrum adoption.
My Personal Description
As a Scrum Master…
My main focus is on creating successful teams with strong skills in self-organization and cross-functionality and a drive for continuous improvement. I support Product Owners in visualizing progress, creating a transparent Product Backlog, and maximizing the value of the product. I help organizations in making Scrum successful by supporting management in changing processes, procedures, culture, and behavior. Due to a strong focus on the principles of Agile and the values of Scrum, I try to ensure the spirit of Scrum is truly understood.
Characteristics of a Great Scrum Master
Below I’ve shared some of the characteristics of a great Scrum Master. These aren’t all tangible tasks but will give you an idea of what to expect from a Scrum Master.
- Ensures the entire team supports the chosen Scrum process;
- Manages the impediments that exceed the self-organizing capabilities of the team and prevent them from achieving the Sprint Goal;
- Recognizes healthy team conflict and promotes constructive disagreement;
- Is prepared to be disruptive enough to enforce a change within the organization;
- Understands the power of self-organization;
- Understands the value of a steady sprint rhythm and does everything to create and maintain it;
- Knows how to truly listen and is comfortable with silence;
- Understands the strength of coaching and has learned some powerful questions by heart;
- Teaches the Product Owner how to maximize ROI and meet objectives;
- Is also competent with XP, Kanban, and Lean.
The Most Important Part
So far I’ve described the services a Scrum Master offers according to the Scrum Guide, the personal description I use, and some characteristics of a great Scrum Master. Hopefully, this will already offer you some insights into what a Scrum Master is doing during the day.
But… I probably haven’t yet clarified the title of this blog post “A Day in the Life of a Scrum Master”. That’s because I haven’t mentioned the most important part of the Scrum Master role…
First of all: a Scrum Master should always prevent a fully booked schedule. A smart Scrum Master has lots of free space in his/her agenda. The more the better.
As a daily preparation a Scrum Master could consider questions like:
How is my Product Owner doing?
- Is the Product Backlog in shape?
- How is he/she managing the stakeholders?
- What about delivering business value and return on investment?
How is the Development Team doing?
- Are they working together?
- Is there conflict in the team, do they resolve that?
- Is the team making decisions?
How are our engineering practices doing?
- Is the team caring and improving them?
- How is test automation?
- Is the team expanding its Definition of Done?
How is my organization doing?
- Is there inter-team coordination?
- What organizational impediments are in the way?
- What about HR practices?
Of course, these are not the only questions to consider. These are just some examples based on the LeSS training I’ve attended. Continuously refreshing the questions to determine my daily schedule as a Scrum Master, has become a sort of a habit for me.
If you’re still reading this article: great! I’m finally going to clarify the title!
A day in the life of a Scrum Master:
- Start the day with an open and curious mind (and in my case some good coffee)
- A good first question to consider is “How can I improve the life of the Scrum Team by facilitating creativity and empowerment?”
- Remember: your agenda is as good as empty! Except for the Daily Scrum and maybe some other Scrum events
- You attend the Daily Scrum as an observer. You listen to what is and isn’t being said.
- You consider some of the questions I’ve mentioned earlier.
- Based on your observations you determine your next steps. This might be coaching, consulting, teaching, facilitating, mentoring, managing, problem-solving, conflict navigating, or… just sitting with the team, listening, and watching the team.
- Doing “nothing” is a perfect activity for a Scrum Master! The biggest pitfall for a Scrum Master is being too busy and not noticing what is really going on.
Closing
In this blog post, I’ve shared my view on the question “What is a Scrum Master actually doing during the day?” I’ve used different sources and perspectives to answer this question and in the end, finally clarified the title and described a day in the life of a Scrum Master.
If you are a Scrum Master as well, does this blog post make any sense to you? How would you describe a day in the life of a Scrum Master? Of course, I’m also curious about the opinions of people not fulfilling this role.
Have a great day!
Originally published at www.barryovereem.com on August 1, 2017.
