How to Build Trust with Colleagues You Rarely See

by Tsedal Neeley

When you exchange pleasantries with a co-worker in the elevator, the two of you are building trust. So how do you learn trust a co-worker you barely see in person? Team leaders and individual employees can start by focusing on two types of trust — swift trust and passable trust — to help familiarize themselves with one another. Then they need two type of knowledge — direct and reflected — to learn both about the behavioral norms of distant colleagues and how their own norms might appear to others. Combined, these four factors can improve teamwork and morale. (Read the full article)