Are You Talking To Me? A Rant About A Taxi Driver….
Does anyone remember the taxi incident some months ago when the driver refused to take me and Tom because he claimed the buggy “wouldn’t fit in this car”? Well the story continues…
I was sick of letting this kind of crap go, so I reported him to the taxi regulator. They found him, he said he was 100% sure the buggy wouldn’t fit in his boot, so didn’t even get out of the car to try, as he claimed he wanted to spare me the hassle of struggling to fold the buggy in the rain (NB: it wasn’t raining).
The regulator asked me to send photos and dimensions of the buggy (which fits in my Mum’s Nissan Micra by the way, and this taxi was a big saloon style car). They then told me that I may “have to come face to face with him again for a reconstruction” and it “may end up in court” if he disputed it. A reconstruction? Court? What was this, an episode of Silent Witness?? Every step of the way, I felt they were trying to make it sound more hassle than it was worth, but I persisted on principle.
The long and short of it was, they decided he was at fault, had refused me service unreasonably and would be issued with a fine. I was pleased. I’d made my point and hopefully he wouldn’t turn down a hassled mother again, just because he guessed by her bags of shopping that she was only a short fare (which is clearly what happened).
I was told the case was closed and forgot all about it until today, when I got a call from the regulator to say that the guy had refused point blank to pay the fine. I wasn’t sure what this had to do with me, as it was their department who had found him to be at fault and issued the fine, but he said that it would result in it being taken further and would I be prepared to go to court? I was so exhausted this morning and the call came at a weak moment, and I said I just wanted to leave it. So the prick had won in the end.
Then I told my friend, who reminded me that there was a reason I had pursued this and that this response from the regulator was not acceptable. She was right, and so I got back in touch immediately and said I wasn’t happy to drop it. The chap sounded fed up (as am I at this stage), but I honestly don’t think it’s right that this driver clearly thinks if he ignores it for long enough it will go away, and that there’s no way I’d risk it ending up in court. Well he was wrong. If it does end up in court, it will be a RIDICULOUS waste of time and money, but I bet when he hears I’m not walking away, he will just pay the damn fine (which I believe is only €80).
I still don’t understand why I have to re-involve myself after the taxi regulator compliance office looked into it, found him to be at fault and issued a fine. Surely they should pursue it? It’s their fine, not mine. Every step of the way (for what was a very minor complaint in the first place) it feels like I’ve been made to feel mildly intimidated by “what might happen”. I don’t care anymore. The guy was a bollix, he made me feel like shit because he was too lazy to put a buggy and some shopping in his taxi, and now he has the cajones to ignore a fine because he thinks I’ll drop it if there’s a whiff of court.
Well sorry to break it to you pal…..
Originally published at themword.ie on August 8, 2017.