The way that we book travel is brokenRight now, airlines, rail and other transport providers have an enormous opportunity to…
How did we not see this coming?Lessons of political predictions and digital product developmentI was recently listening to the New Yorker podcast (here’s a link) about how pundits have been blindsided by the seemingly out of nowhere…
Billion Dollar Interviews:Losing a $1 billion in revenue and using conversations to understand people’s real problems.The world’s largest retailer discovered one quick to lose $1 billion in revenue, simply ask consumers…
Design Research, Justworks and that song stuck in your head“It’s like having a song you don’t know the name of stuck in your head, you know how it goes but how do you find out what it’s called?”
UX & conflict resolution: co-designing solutionsI am a digital product designer. For the last 8 years, I have talked to a lot of people — colleagues, clients, consumers — and designed empathetically. By observing others, I have learned more about myself and how to better adapt. My profession…
The Solution To Design ThinkingAnd why making is fact, and everything else is opinionA little over a week ago I posted The Problem With Design Thinking and I wanted to follow up with a piece that explains a bit more about the full-stack…
Something magical just happened at Made by ManyYesterday we welcomed the on- and offline magic school Abracademy into our studio for the next few months as a ‘start-up in residence’. What the hell are we…
One of my resolutions for 2016 is “ignore precedent”. Precedent has never been less useful than it is today.
On Designing For Complexity, Emergence, Collaboration, Adaptivity and JoyA conversation between Tim Malbon of product innovation consultancy Made by Many, Oliver Marlow of architectural practice Studio Tilt, and Jon Marshall of industrial designers Map Project Office
The Problem with Design ThinkingIt may have a great name, but Design Thinking no longer packs a punch big enough to drive universe-denting, full-stack innovation. Here’s why we need ‘Full-Stack Design Thinking’.
Learning Elixir by Building a Happy Number FinderI recently started learning Elixir and decided to build a Happy Number Finder. This is one of my favorite programming problems — despite the name, it has very little to do with math. Instead, the solution to a Happy Number Finder involves…
A faster way to paper prototypeI recently created a Keynote template to help with paper prototyping. It has seemed a few others in the Made by Many design team have found it useful so I thought I’d share it with you as well.Why we paper prototype
Experiments in remote user testingCustomers are at the heart of everything we make at Made by Many. We try to ensure we’re always talking to them, showing them our work in progress, and getting their feedback regularly throughout the course of a project.
To Save Twitter, Let It Die QuicklyI felt a momentary pang of sadness when I read the New Yorker piece at the weekend about the…
The (not so) little things: day to day decision makingWhat is the day to day reality of working on a…
Five things immersive theatre can teach you as a product managerHow an obsession with Punchdrunk’s The Drowned Man reminded me to love my users and sweat the details.
The Time Traveling DesignerThis is a follow-on post from a piece called “The Time Travelling Designer and other stories of Agile Design…