How to waste your customer’s time as well as your own

Adam Morris
Mar 20, 2017 · 3 min read

1. Cut straight to the chase

2. Ask closed questions

3. Ask ‘this or that’ questions

4. Vigorously defend your work

5. Have a chatty conversation with your colleague during the interview


Made by Many

Stories by the people of Made by Many, a digital innovation consultancy. We put people and product at the heart of business transformation.

Thanks to Kevin Braddock.

Adam Morris

Written by

Digital Product Design n' That @madebymany

Made by Many

Stories by the people of Made by Many, a digital innovation consultancy. We put people and product at the heart of business transformation.