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The User Experience is a Metric

Practical design thinking by Michael Schofield

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  • Exnovation, the Iceberg Model, and Expertise is Over-valued

    Exnovation, the Iceberg Model, and Expertise is Over-valued

    I want to share a few totally unrelated pieces of thinking that caught my eye. This will be a shorty but I think you’ll find it…
    Go to the profile of Michael Schofield
    Michael Schofield
    Dec 20, 2020
    You don’t need UX in your title

    You don’t need UX in your title

    You and I are in the business of user experience — because the user experience is often the chief differentiator.
    Go to the profile of Michael Schofield
    Michael Schofield
    Jul 24, 2020
    The Value of Design in Hard Times

    The Value of Design in Hard Times

    One of the things you’re not doing now — or doing less of — is aggressively trying to understand how the service landscape has changed.
    Go to the profile of Michael Schofield
    Michael Schofield
    Mar 22, 2020
    What is the difference between UX and CX?

    What is the difference between UX and CX?

    Let’s be clear, many folks have thrown-in. This question has loads of answers, and this writeup will likely not make it to the top of the…
    Go to the profile of Michael Schofield
    Michael Schofield
    Mar 10, 2020
    The Big Ideas
    How to talk about User Experience: Defining UX as a Metric

    How to talk about User Experience: Defining UX as a Metric

    The user experience is a measure of your end-user’s interaction with your organization: its brand, its product, and its services.
    Go to the profile of Michael Schofield
    Michael Schofield
    Feb 7, 2015
    The Service Reactor

    The Service Reactor

    A fundamentally user-centric vision to motivate an organization’s investment in ResearchOps
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    Michael Schofield
    Sep 9, 2019
    How to talk about Service Design and User Experience Design in the Same Sentence

    How to talk about Service Design and User Experience Design in the ...

    Service design is the practice and the user experience is its metric.
    Go to the profile of Michael Schofield
    Michael Schofield
    Apr 26, 2018
    Best Practices
    Links Should Open in the Same Window

    Links Should Open in the Same Window

    The best practice is to leave the default link behavior alone
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    Michael Schofield
    Jul 9, 2017
    Create Shallow Personas

    Create Shallow Personas

    Design personas to help you move on to more interesting work.
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    Michael Schofield
    Sep 18, 2018
    Modern WordPress Development: You should throw an exception when you encounter a WP_Error

    Modern WordPress Development: You should throw an exception when yo...

    WordPress methods like wp_insert_user don’t throw exceptions when they fail, but instead — and in some cases only if you tell the method to…
    Go to the profile of Michael Schofield
    Michael Schofield
    Sep 1, 2018
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