Mission.org
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Mission.org

A Form Was Never Just a Sheet of Paper

Escaping a black hole in form design

In a 2014 usability study at the University of California Los Angeles (UCLA), a graduate student used a damning metaphor to describe her experience submitting a digital form:

“Applying online is like throwing a paper airplane into a black hole.” — UCLA Graduate…

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Perre DiCarlo

Perre DiCarlo

Director of Design at Sprinter Health. Author of 𝘒𝘪𝘤𝘬 𝘓𝘪𝘵𝘵𝘦𝘳 and co-author of 𝘛𝘩𝘦 𝘏𝘪𝘱𝘱𝘰𝘨𝘳𝘪𝘧𝘧 𝘊𝘰𝘰𝘬𝘣𝘰𝘰𝘬.