A Form Was Never Just a Sheet of Paper

Escaping a black hole in form design

Perre DiCarlo
May 12, 2016 · 15 min read

In a 2014 usability study at the University of California Los Angeles (UCLA), a graduate student used a damning metaphor to describe her experience submitting a digital form:

“Applying online is like throwing a paper airplane into a black hole.” — UCLA Graduate…