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Truth Equals Trust

Building a Culture of Authenticity with Robert Glazer, Founder of Acceleration Partners

Photo by Ronda Dorsey on Unsplash

“You start resolving some of these early problems before they become irreconcilable.”

Transforming organizational communication can be tricky. It requires an all-in truth and trust effort from everyone involved. In this episode, Robert Glazer, the Founder and Chairman of the Board of Acceleration Partners, discusses how to craft a culture built on “respectful authenticity.” Here are some of his key insights.

It’s All About the Win-Win

The world of business can seem very “all or nothing”, but the best way to win is to find a way to bring others with you across the finish line.

“I think it’s just been this concept of mutually beneficial outcomes. That’s the whole core of what we do — we hook brands and publishers and partners who do well and do well together.”

Psychological Safety & Catching Problems Early

Find a way to talk to your employees and partners about problems before they get out of hand, and find a way to do it without fear of reprisal. Most employees who leave are unhappy long before they pack up their desks. Put open communication into place, and you can catch problems before they become dealbreakers.

“You start resolving some of these problems before they become irreconcilable…it creates strong psychological safety.”

Trust = Character + Confidence

Trust isn’t something you can demand — it is something you must earn. And you earn trust by doing what you say and by becoming a person people want to count on.

“The excellence is really the competency… we have a core value and we own it. You do what you say.”

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