Mini Prototype — Concept
In this blog I will detail out the most crucial aspect of my solution’s interaction flow. To recap the complete experience of the solution, here is the User Experience journey map. My focus area for deep dive is marked with green dotted block.
To detail out the ‘Engage’ phase of the experience, I mapped the most probable user journeys and the interactions associated with them. Here is a glimpse of the Swim-lane mapping of the User Journey.
Swim-lane mapping of User Journey (Engage Phase)
Out of the many possibilities, I would be illustrating the (1) Happy path, where everything goes positive and as desired. (2) An Unhappy path, where the patient does not do the desired action.
To best communicate this to the audience, I will illustrate them through a story board.
Happy Path
(1) Smart Pill dispenser checks if the patient is available and gives the medicine reminder.
(2) The patient being compliant, comes to the dispenser for her medication. Detecting presence of a person, the medicine pouch is dispensed.
(3) The patient tears their medication pouch from the dispenser, or else the smart dispenser will keep giving reminders.
(4) The patient then consumes their pill out of the pouch.
(5) Next, the patient self reports that they have taken the medication either by voice, or tapping on the smart dispenser <some interaction>.
This positive behavior gets logged into the app. The caregiver can access the app anytime to check how the patient is doing with their medication.
Un-happy Path
(1) Smart Pill dispenser checks how the patient is feeling but gets a negative reply. It then gives them the option of informing the caregiver for some help. But the patient refuses.
(2) Moving on, the dispenser reminds the patient of their morning medication. The reminder goes ignored by the patient due to some reason.
(3) After waiting for a while, where there was no action by the patient, the dispenser sends another voice reminder. This time it tries to communicate the function of the medicine to cajole the patient to take medicine.
(4) Sensing no action from the user, the dispenser sends a more strict reminder the next time. Here it uses the last resort of instilling slight fear as the medication dose is critical for the patient.
(5) The patient realizes that the medication is important for their health, and comes to take the medication from the dispenser.
(6) She plucks the medication pouch
(7) She takes the medication pouch with her but gets distracted by her sudden head ache and does not consumes her medication.
(8) Sensing no acknowledgement from the patient, the dispenser sends a voice reminder, but the patient ignores it due to her sudden head ache.
(9) As the medication is critical for the patient, the smart dispenser sends a message on the caregiver’s phone.
(10) The caregiver then calls up, or personally visits the patient to check up on her and provide some solution.
