Give Silent Time to Introverted Clients.

By some estimates, introverts make up nearly half of the population. If you’re an extrovert, that means that many of your clients think and process information quite differently than you do.

So what can you do to even the playing field and get the best from your introverted clients? Give them some silence.

Next time you’re giving a client loads of great advice, give them 5–10 minutes of quiet time — ideally in a room by themselves with a pad of paper in their hand — so they can think about your advice and process it before you ask, “Any questions?”

Originally published at www.nonbillablehour.com on December 12, 2014.